Gain peace of mind with your website! Your time is precious. Let us design and care for your website so you can focus on the tasks that are important to you.
We Design Custom Sites to Meet Your Goals
We create amazing sites! We work with you to build the site of your dreams. We don't force your site to fit into a template, we will build it custom to meet your specific needs. This also allows us to build your site custom graphically to match your logo and branding. Whether you need a simple church site or a complex e-commerce site, our platform can meed your needs! Then once your site is built we take care of hosting the site on our server platform. What makes us different is after we build your site, we take care of the site completely for you with our web care system! We are your website team!
What is Included in the Media Lifeline WebCare Plans?
A Web Care Plan is like a regular service for your car. It keeps your website secure, maintained, and up-to-date. More importantly, having a Care Plan for your website will help your ministry or business to flourish and grow. When you hand over the "busy work" of updating your website, keeping it secure, and making sure that everything is working as anticipated, you free up time. You and your team can use this extra time to focus on the tasks that are most important in your ministry or business while being comfortable in the knowledge that your website is in safe hands.
Web Care 2.0 Standard Plan
- Best for small sites (ie. church sites, non profit sites, and small business sites)
- Total care of your site content and updates
- Up to 1 hour of content and site updates each month
- Priority customer support
- Includes your site hosting with 1GB of storage
- Annual domain name registration and SSL certificate
- Daily site/database/content backups
- Advanced daily site security scans
- Site performance and image optimization
- Site uptime monitoring
Web Care 2.0 Advanced Plan
- Best for large sites (ie. over 20 pages, e-stores, membership & LMS sites)
- Total care of your site content and updates
- Up to 3 hours of content and site updates each month
- Priority customer support
- Includes your site hosting with 5GB of storage
- Annual domain name registration and SSL certificate
- Daily site/database/content backups
- Advanced daily site security scans
- Site performance and image optimization
- Site uptime monitoring
What makes the Media Lifeline WebCare Plan so Awesome?
Total Care of your Site Content and Updates
This is the big reason to join up on a care plan! When you are on a care plan with us we take TOTAL CARE of your site content and updates for you! This means you will NEVER have to log in and update anything! We have a super-easy way for you to let us know what you would like updated on your site and we will get it done for you! This includes up to 2 hours of content and site updates each month! (does not rollover) Your site care is completely in our hands! While you get to relax and enjoy that longed-for family time or relaxation time!
Priority Customer Support
We all like skipping the line! When you are on a WebCare Plan you automatically skip ahead in our ticket system to the front of the line! You are treated with VIP Status!
Website Performance and Hosting
When you are on a WebCare Plan your site hosting, backups, security, domain, and SSL are all included! Also, we take care of all site updates and software updates for you! Your website needs to be kept secure to keep everything running smoothly. We'll review the current security protocols that you have in place, check your backup systems and ensure that everything is in good order.
Frequently Asked Questions (FAQs)
Can my monthly un-used time roll over to next month?
The amount of time allotted per month (based on your plan) is there to reserve your place in our queue and our resources, similar to a retainer in other business fields, therefore it does not rollover. You can take comfort in the fact that what you request within your allotted amount of time a month will be addressed promptly by our team.
What gets accomplished in the dedicated monthly support time?
Glad you asked! Common requests include content update requests and small design improvements, however, anything that can fit into your monthly support time is free game. We just ask you to keep in mind that requests for new features to your website involving installing a new plugin or a full design could require extra time and expense.
If my site goes down, gets hacked, or breaks, what then?
One of the primary goals of our webcare platform is preventative care, so we hope to prevent anything from happening. However, in the event that your website gets rolled into the ER, we will be there right by its side. We cannot promise your website will not be hacked, but our track record will show that the websites we host almost never get hacked. If your site did get hacked, we promise we will do everything in our power restore it and fortify where it was vulnerable.
What if my website wasn't built by Media Lifeline? Can I still get a webcare plan?
Our webcare plans are for sites we build or re-design. In light of that, we welcome clients who are looking for a long-term relationship with a dedicated webmaster. We have a process for bringing over existing websites that involves a website evaluation and coordination with the customer for any possible improvement to their site.
What if I need more hours?
If you have a task that requires more than your dedicated monthly time, we will either submit a quote for your approval or bill you for the extra hours at our current support rate.
Can I really cancel anytime?
Absolutely. We are all about a helping you with your website needs for your ministry or small business. We strive to build relationships, so we would really hate to see you go. But we do know financial needs weigh into many decisions and don’t want to lock anyone in. You can request a cancellation via email to support@medialifeline.net, and we will immediately stop the next payment.
Feedback From Our Clients
"Very easy to work with. Does everything you ask in a timely manner" - Dr. Terry Ellis, Rock of Ages Ministries
"Awesome service, above and beyond the call! A trusted solution for any business." - Bill Bishop, Winston Atlantic
Get In Touch
We would love to help you with your project!
Get in touch with us below!
support@medialifeline.net
Support Hours
Monday - Friday 10am -5pm EST
Support Tickets are answered within 24 hours.
How to Get Support
Email Support
You can also send us an email at: support@medialifeline.net